System status - online

Technology Systems Architect. Cloud, AI & Security Engineer. Writer. Systems QA - empathy at heart.

20+ years turning complex technology into practical outcomes - from AWS Trust & Safety, Windows cloud infrastructure and AWS AI systems, to technical writing and independent products built for real people, starting in Africa. Currently looking to bring that same empathy-led, user-first approach to Systems QA.

CAPE TOWN, SOUTH AFRICA - 083 785 8389 - HOWARDJAMBO@GMAIL.COM
20+
Years in technology
7 yr 1 mo
Amazon Web Services
4
AWS roles held
2
Ventures founded
01

About

Howard is a self-taught technologist. His career began in Ndirande, a township in Blantyre, Malawi, where he worked and saved to buy his first computer - the starting point for a self-directed path into electronics that he later formalised through certificates, diplomas and on-the-job training. Those early electronics skills grew into practical research ability: unlocking and repairing phones, repairing TVs, and installing satellite dishes (VSAT), wireless antennas, UPS units, inverters and control systems.

Before his first formal job, Howard was learning electronics and earning a living at the same time - servicing and fixing the electronics items people brought into the school's open electronics lab at Blantyre School of Business Studies, led by our teacher Bra Bra. It was there he first became fascinated by the idea of the internet: he read Internet Explorer manuals and Windows 95/98 help files in free periods, then practised what he had learned at the internet cafe opposite National Bank on Victoria Avenue.

The internet became his doorway. He paid for time at another cafe - Pa Ziboli Boli - greeted by the sound of dial-up modems in the early 2000s. There he built real research skills, downloading notes onto floppy disks and printing electronics and digital electronics notes, because there were no books in those days. He spent most of his time walking from Ndirande, Safarawo to the National Library to study with his group of friends from Ndirande, Railways and Chinseu - walking and talking about diodes, impedance and logic gates, and eating nsima and mpunga wa nyama at Blantyre Market. When a subject was unfamiliar or had no learning material, they paid to study through the Malawi Polytechnic distance education programme.

Internet was super expensive, and he was lucky - his mother would always give him money. She departed before he could make her retirement, and it was all a dream. She lives on in the ones she loved. We are here to continue to build, support and train others from a background like his - to show the world it is possible without a college education and school fees. Access to knowledge - makani in Chichewa. Super makani, no mantha. We can do it. We can bump shoulders with the greatest and work with the world's forefront technology companies - fortunes like Amazon Web Services - straight from a township in Ndirande, Safarawo.

"Then Nathanael said unto him, Can any good thing come out of Nazareth? Philip said to him, Come, and see."

From there he worked across a series of technical roles in Malawi - electronics servicing, customer engineering, IT training and IT management - before migrating to South Africa in 2015. He joined Amazon Web Services in 2019 and progressed through four roles over seven years, becoming the team's EC2 Windows Subject Matter Expert (SME) and a contributing technical writer on official AWS documentation. He also served as an internal AWS mentor and trainer, mentoring AWS Graduate Programme and intern students from several South African universities - many of whom have since joined AWS or launched careers in AI, cloud computing and IT. Along the way he worked on AWS AI systems.

He is currently looking to bring that same combination - technical depth plus direct user impact - into Systems QA, an area he approaches with empathy at heart: quality assurance built around how real people actually experience a system, not just whether it passes a test case.

Today, alongside his engineering background, he is building Architect and SmartBwana / Bwana Khasu, and developing a public-interest advocate profile focused on digital safety and African technology access.

Certifications & published work
+ AWS Certified Solutions Architect - Associate (SAA-C03), Mar 2025 -> Jan 2028
+ CCNA Cybersecurity Operations - Cisco Global Cyber Ops Scholarship, 2018
+ Microsoft Certified Solutions Expert: Mobility, 2017
+ Microsoft Certified Solutions Associate: Windows 10 / Windows 8
+ HP Accredited Platform Specialist, 2005 - CompTIA A+, 2005
+ Technical writer - AWS re:Post Knowledge Center: troubleshooting EC2 Windows instance reboots
Music, audio & live systems

Alongside his technology career, Howard has a lifelong passion for music and audio. He worked as a sound engineer at his church in Malawi and went on to work with top Malawian musicians during live recording sessions - setting up live sound for recording, monitoring system load and troubleshooting glitches in real time under performance conditions. That live-systems background carries directly into his professional work with Crestron boards and other smart AV/control systems, and into IoT device integration, where the same real-time monitoring and system-design instincts now combine with his AWS cloud and networking skills.

+ Sound engineer, church audio systems - Malawi
+ Live recording sessions with top Malawian musicians - live sound setup, system load monitoring, real-time glitch troubleshooting
+ Crestron boards and other smart/AV control systems
+ IoT device integration, combined with AWS cloud and wired/wireless networking skills
Cloud & Windows infrastructure - migrations, troubleshooting, operational readiness
AI systems - applied experience supporting AWS AI systems
Systems QA - empathy-led, user-first quality assurance
Technical writing - customer-facing documentation, AWS re:Post contributions
Wired & wireless networking - LAN/WAN/VPN, wireless antennas, VoIP
Live audio & smart AV/IoT systems - Crestron, live recording, control systems
02

Experience Log

22+ years, now led by SmartBwana / Bwana Khasu - SME technology services, web apps, hosting, cloud, AI automation and training - while open for Systems QA, cloud/infrastructure and consulting roles.

FULL CAREER - 2004 -> PRESENT22+ YRS
Computech
Teem College
Mudi SACCO
Velocity Trade
AWS Cloud Support Eng. I
AMAZON WEB SERVICES - MAY 2019 -> MAY 20267 YRS 1 MO
Customer Service
Trust & Safety
Cloud Support Assoc.
Cloud Support Engineer I
SmartBwana / Bwana Khasu Main focus now
Founder-led SME technology services - Cape Town / Africa
2026 - PRESENT
Current main work: practical technology services for SMEs and communities - web apps, websites, hosting, cloud/infrastructure consulting, AI automation, free tech support, training, used/new sales and grassroots mentoring. Open for Systems QA roles, cloud/infrastructure consulting, gigs, speaking and training opportunities while building SmartBwana / Bwana Khasu.
Cloud Support Engineer I - Windows EC2 Windows SME
Amazon Web Services / Amazon Development Centre South Africa - Cape Town
MAY 2022 - 31 MAY 2026
Owned complex technical support cases for Windows workloads on AWS. Became the team's EC2 Windows Subject Matter Expert (SME); served as an internal AWS mentor and trainer, mentoring AWS Graduate Programme students from several South African universities; worked on AWS AI systems and contributed as a technical writer to AWS re:Post Knowledge Center documentation.
Cloud Support Associate Windows
Amazon Web Services - Cape Town
JUL 2021 - MAY 2022
Technical support for AWS services and Windows workloads; troubleshot Windows Server, Exchange, SQL Server, IIS and networking while developing advanced AWS support capability.
Trust & Safety Associate
Abuse Investigation & Prevention - Amazon Web Services
MAY 2020 - JUL 2021
Investigated reports of AWS resources causing third-party harm - abuse, spam and compromised resources. Direct, hands-on abuse-investigation experience, not theoretical security knowledge.
Technical Customer Service Associate Core
Amazon Web Services - Cape Town
6 MAY 2019 - MAY 2020
Frontline AWS account, billing and service support in a high-volume customer environment; acted as customer advocate and built detailed product knowledge.
IT Helpdesk Administrator
Oasis Group Holdings - Cape Town
JUN 2018 - APR 2019
Supported Exchange, Windows Server, VMware ESXi/vSphere/Horizon, VoIP, VLANs and Group Policy environments; resolved application, hardware and access incidents.
Desktop Support
Velocity Trade Capital (Pty) Ltd - Cape Town
1 AUG 2015 - MAY 2018
First point of contact for infrastructure and user support across a forex trading office and call-centre environment. Administered Active Directory, Azure AD, Exchange Online, VMware, Hyper-V, Citrix and Fortigate firewalls. The start of his South African career.
IT Officer
Mudi SACCO - Blantyre, Malawi
AUG 2011 - AUG 2013
Led helpdesk and technical support activities and contributed to the organisation's computerisation programme - administering Windows Server, Active Directory, Exchange, SQL Server, LAN/WAN/VPN, backups and endpoint security.
Information Technology Trainer
Teem Development College - Malawi
OCT 2008 - AUG 2011
Prepared and delivered lectures, tutorials and practical classes in computer systems and business applications; managed student databases, networks and Sage Pastel environments.
Electronics & Servicing Lab
Blantyre School of Business Studies - Blantyre, Malawi
BEFORE 2004
Learned electronics while earning a living - servicing and fixing the electronics items people brought into the school's open electronics lab, led by our teacher Bra Bra. It was here he first became fascinated with the internet: reading Internet Explorer manuals and Windows 95/98 help files in free periods, then practising at the internet cafe opposite National Bank, Victoria Avenue.
Customer Engineer
Computech Business Services Ltd - Malawi
APR 2004 - MAR 2007
Managed workshop operations and diagnosed hardware, software and networking problems - installing and repairing desktops, servers, printers and electronic equipment. Built on the self-taught foundation from Ndirande and the school lab at Blantyre School of Business Studies.
03

Ventures & Portfolio

Independent products and services built outside the day job - each one moving deliberately from idea to evidenced, working product.

Architect

Platform

A modular technology console and product architecture spanning dashboards, projects, deployment workflows, servers, sites, domains, databases, products, payments, customers, integrations, AI operations, security and documentation.

SmartBwana / Bwana Khasu

Venture

Cloud consultancy, cybersecurity, QA, automation, IoT, e-commerce and technical training built for small businesses and underserved communities.

AI & Local-First Technology

Ongoing

Combining paid AI tools, local/offline models and automation to build cost-controlled, low-dependency technology workflows for SMEs.

Hardware & Systems Integration

Hands-on

Physical-layer diagnostics - GPU, PSU, docking and power-path work - extending the cloud/software profile down into hardware.

PRODUCT APPROACH - IDEA TO REVENUE
Idea -> Architecture -> Prototype -> GitHub / build record -> Demo -> First user -> Case study -> Revenue
04

Services & Engagements

Systems QA

Engagement

Empathy-led, user-first quality assurance for technical systems and customer-facing platforms - bringing the same care for the person on the other end of a ticket into how systems are tested.

Outcome: fewer incidents in production, faster feedback, systems that feel reliable to the people using them.

Cloud Infrastructure Consulting

Services

AWS/Windows environments, migrations, troubleshooting, operational readiness, security hygiene, documentation.

Outcome: root cause found and fixed, documented so your team can run it.

AI Automation & Systems Consulting

Services

Connecting AI, automation, cloud and local infrastructure for SMEs while controlling recurring costs.

Outcome: automation that pays for itself and survives budget review.

Technical Training & Writing

Services

Cloud fundamentals, Windows troubleshooting, cybersecurity awareness, practical AI adoption, and customer-facing documentation.

Outcome: teams and users who stop calling you for the same thing twice.
05

Education & Certifications

EDUCATION
Advanced Diploma in Information Technology / ICT Systems Support
2008 - 2010
Malawi Polytechnic Continuing Education Centre
ICT equipment and systems, customer support, network hardware and software integration, ICT support-service planning, software deployment and network management.
Malawi School Certificate of Education
2000
Kaphuka Private Secondary School
Additional technical education
+ Electronics Servicing Certificate Part III - Microprocessor Computer Systems, 2003
+ Electronics Servicing Certificate Part II - Digital Electronics, 2002
+ Electronics Servicing Certificate Part I - Electronics Systems, 2001
+ Microsoft SQL Server 2008 R2 / Transact-SQL training
+ Microsoft Certified Professional
06

Advocacy

Voice for the voiceless

Technology and digital-access advocacy with a documented backbone: digital safety, platform accountability, cybersecurity awareness, and African technology access. Grounded in Trust & Safety and infrastructure experience - not a declared cause alone.

Open the advocacy page ->
07

Work With Howard

Hire a systems thinker who turns complex infrastructure into working outcomes: Systems QA, cloud and infrastructure consulting, AI automation, web apps, websites, hosting, training, speaking, and SmartBwana / Bwana Khasu technology services.

EMAIL   howardjambo@gmail.com
PHONE   083 785 8389
WHATSAPP   083 785 8389
LOCATION   Cape Town, South Africa